illiland Complaint Bureau

ome time ago Baron Von Lodge was the head of a small country near Switzerland known as Lilliland.

When the Baron had his regular meeting with his chief advisor, Professor Hamblin, and his fiancée, Lady Angela of Alpine Castle, the subject came up regarding how things were going in Lilliland.

The Baron was very concerned that the people and visitors to Lilliland were enjoying themselves. It meant a lot to have the guests and visitors, upon returning to their home country, speak well of their visit.

The Baron asked the Professor to establish a 24-hour, seven days a week office in the town center to listen to all concerns of the people. If a visitor had a concern, it was to be dealt with in a very prompt and efficient manner. If the visitor lost his wallet and had no money to eat, they would be given free vouchers to go to certain restaurants for a complimentary meal. Whatever the problem, the Complaint Bureau was there to be of assistance.

The Baron noticed that many other countries had similar offices but they were only open Monday to Friday, 9 a.m. to 5 p.m. This was based on the false assumption that problems came up only on weekdays during the 9 to 5 day. This system did not work. The bureau should always be staffed with two or more service people and never say that they must come back later to have their concerns addressed. The bureau had the authority to act in a very prompt way as thought the Baron himself were giving the directives. This was that serious.

If someone was lost, there was no waiting period to see if they showed up by themselves in eight hours. This was also a false notion; if someone was declared lost, action was to be taken immediately.

The reason that travel experts spoke highly about visiting Lilliland as a vacation destination was because they knew that their customers would be treated with care and respect and that was very good for business.

Lilliland was best known as a ski resort in the winter and hiking, hiking and horseback riding in the fall and spring, and for sailing and swimming in the summer. It was now a year-round vacation destination.